Yovan Sudha
(Managed and Marketed by M/s Geokind Pharma, Moradabad, Uttar Pradesh)

Effective Date: [Insert Date]

At Yovan Sudha, we are committed to delivering high-quality Ayurvedic and wellness products. Your satisfaction is important to us, and we strive to ensure a smooth and transparent refund and return process.

1. Eligibility for Returns

To be eligible for a return:

• The product must be in its original sealed packaging.

• The product must be unused and in the same condition as received.

• Proof of purchase (Order ID / Invoice) is required.

• Return request must be made within 3 days of delivery.

Products that are opened, used, or tampered with will not be eligible for return due to hygiene and safety reasons.

2. Conditions for Full Refund

A full refund may be granted under the following circumstances:

1. You received a defective product.

2. The ordered product(s) were lost or damaged during transit.

3. The product received is past its expiry date.

4. You received an incorrect product.

All issues must be reported within 24 hours of delivery for prompt resolution.

3. Inspection & Refund Processing

• Once we receive the returned product, it will be inspected.

• After verification and approval, the refund will be initiated.

• The refund will be credited to the original payment source within 24–48 working hours after approval.

• Processing time may vary depending on your bank or payment provider.

4. Damaged, Incorrect or Incomplete Orders

While we make every effort to ensure accurate deliveries, if you receive:

• An incomplete order

• A damaged product

• An incorrect item

Please notify Yovan Sudha Customer Support within 24 hours of receipt.

Failure to report issues within 24 hours may result in non-acceptance of claims.

We may request:

• Clear photographs of the product

• Packaging images

• Invoice copy

to process your request efficiently.

5. Cancellation Policy

You may cancel your order within 24 hours of placing it.

Important:

• If the order has already been shipped, shipping charges will be deducted from the refund amount.

• Orders cannot be cancelled once dispatched.

To cancel your order, please contact customer support immediately.

6. Non-Refundable Items

Refunds will not be applicable in the following cases:

• Used or opened products

• Products damaged due to misuse

• Failure to report issues within the stipulated time

• Incorrect shipping address provided by the customer

• Refusal to accept delivery

7. How to Request a Refund or Return

To request a refund or return, Contact us at our email or WhatsApp at the phone:

📧 Email: contact@yovansudha.com
📞 Phone: +91 9897207966
🌐 Website: https://yovansudha.com/

Please include:

• Order Number

• Full Name

• Contact Details

• Reason for Refund

• Supporting Images (if applicable)

8. Return Address

📍 Postal Address:
Moradabad, Uttar Pradesh, India

(Return shipping instructions will be shared after approval.)

9. Our Commitment

Yovan Sudha, managed and marketed by M/s Geokind Pharma, Moradabad (UP), values customer trust and satisfaction. We continuously use customer feedback to improve our products and services.

If you have any concerns, please reach out to us — we’re here to help.

By purchasing from Yovan Sudha, you acknowledge that you have read and agreed to this Refund & Return Policy.